Space City Auto Repair LLC ("Space City Auto Repair," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding that information.
By using our services, visiting our website, calling or texting our shop, or providing us with your personal information, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect information that you voluntarily provide to us when you contact our shop, request service, schedule an appointment, or communicate with us through phone, text message, email, in person, or through our website. This information may include:
- Full name
- Phone number (mobile and landline)
- Email address
- Mailing or service address
- Vehicle information (year, make, model, VIN, license plate)
- Description of the service or repair requested
- Service history and records
- Payment information (processed securely through third-party payment processors; we do not store full payment card numbers)
- Communications you send to us
We may also automatically collect limited technical information if you visit our website, such as your IP address, browser type, and pages viewed, solely for the purpose of operating and improving the site.
2. How We Use Your Information
We use the information we collect for the following purposes only:
- To respond to your inquiries and service requests
- To schedule, confirm, update, and follow up on your automotive service appointments
- To provide repair quotes and communicate about ongoing or completed work
- To send service-related SMS text messages (see Section 5 below)
- To maintain accurate service records for your vehicle
- To request feedback or reviews after a completed service
- To process payments for services rendered
- To comply with legal, tax, and regulatory obligations
- To protect the rights, property, and safety of Space City Auto Repair, our customers, and the public
We do not use your information for any purpose outside of operating and improving our automotive repair services.
3. How We Share Your Information
We do not sell, rent, lease, or trade your personal information to any third party for marketing or promotional purposes.
We specifically do not share mobile phone numbers, SMS opt-in data, or SMS consent information with any third parties or affiliates for marketing or promotional purposes under any circumstances.
We may share limited information only in the following situations:
- Service providers: With trusted third-party vendors who help us operate our business (for example, appointment scheduling software, SMS messaging platforms, payment processors, shop management software, and review platforms). These providers are contractually bound to use your information only to provide services to us and to protect it in accordance with applicable law.
- Legal requirements: When required by law, subpoena, court order, or to respond to lawful requests from public authorities.
- Business protection: To protect the legal rights, property, or safety of Space City Auto Repair, our customers, employees, or the public.
- With your consent: In any other situation where you have given us explicit permission to share your information.
4. Data Retention and Security
We retain your personal information for as long as necessary to provide services, maintain accurate vehicle service history, comply with legal and tax obligations, and resolve disputes. When information is no longer needed, we securely dispose of it.
We use reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, misuse, or alteration. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
5. SMS Text Messaging Policy
Space City Auto Repair sends SMS text messages to customers for service-related communications only. This section describes how our SMS program works and your rights.
5.1 Consent and Opt-In
You opt in to receive SMS messages from Space City Auto Repair when you:
- Provide your mobile phone number by phone, text, in person, or through a form on our website requesting automotive repair services
- Submit your phone number through any contact form, chat widget, or inquiry form on our website
- Have an existing business relationship with Space City Auto Repair as a current or prior customer
At the point you provide your number, you are informed that you may receive SMS messages from Space City Auto Repair related to your service. By providing your number, you consent to receive these messages.
5.2 Types of Messages You May Receive
Messages sent under this program are service-related and transactional only, and may include:
- Responses to missed calls
- After-hours acknowledgments and replies
- Appointment confirmations and reminders
- Repair quotes and estimates
- Quote follow-ups
- Service status updates while your vehicle is in the shop
- Vehicle pickup notifications
- Post-service follow-up
- Review requests after a completed service
We do not send promotional, marketing, or advertising text messages under this program.
5.3 Message Frequency
Message frequency varies based on your service activity and communication with the shop. You will only receive messages when there is service-related information relevant to you.
5.4 Message and Data Rates
Message and data rates may apply depending on your mobile carrier and plan. Space City Auto Repair is not responsible for any charges from your carrier.
5.5 How to Opt Out
You may opt out of receiving SMS messages from Space City Auto Repair at any time by replying STOP to any message you receive from us. After you reply STOP, you will receive one final confirmation message and will not receive any further SMS messages from us unless you opt back in.
You may also opt out by calling the shop at 713-903-6252 or by emailing us and requesting removal.
5.6 How to Get Help
Reply HELP to any message to receive information about our SMS program. You may also call us at 713-903-6252 during business hours for assistance.
5.7 Supported Carriers
SMS messages are available on major U.S. carriers including AT&T, Verizon, T-Mobile, and others. Carriers are not liable for delayed or undelivered messages.
5.8 No Sharing of SMS Consent Data
As stated in Section 3, mobile phone numbers collected for SMS communication and any associated opt-in consent data are never shared with, sold to, or rented to any third party or affiliate for marketing or promotional purposes. This information is used solely by Space City Auto Repair to communicate with you about your service.
6. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: You may request a copy of the personal information we hold about you.
- Correction: You may request that we correct inaccurate or incomplete information.
- Deletion: You may request that we delete your personal information, subject to legal and business record-keeping requirements.
- Opt-Out: You may opt out of SMS messages at any time by replying STOP, as described in Section 5.5.
- Communication Preferences: You may contact us to update your communication preferences.
To exercise any of these rights, contact us using the information in Section 10 below.
7. Children's Privacy
Our services are directed to adults and are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us and we will promptly delete it.
8. Third-Party Links
Our website or communications may occasionally contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing any personal information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes acceptance of the updated policy.
10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Space City Auto Repair LLC
Phone: 713-903-6252
Email: contact@spacecityautohtx.org
Address: 8620 Richmond Avenue, Houston, TX 77063
Hours: Monday–Friday 8:00 AM – 6:00 PM, Saturday 8:00 AM – 5:00 PM, Closed Sunday
This Privacy Policy governs the collection, use, and disclosure of personal information by Space City Auto Repair LLC.